The two then developed a mathematical formula that measured the number of times passengers were likely to get in each other’s way during boarding. “We knew that boarding time was negatively impacted by passengers interfering with one another,” explains van den Briel. “So we built a model to calculate these incidents.”
Villalobos and van den Briel looked at interference resulting from passengers obstructing the aisle, as well as that caused by seated passengers blocking a window or middle seat. They applied the equation to eight different boarding scenarios, looking at both front-to-back and outside-in systems.
…
Villalobos and van den Briel presented America West with a boarding approach called the reverse pyramid that calls for simultaneously loading an aircraft from back to front and outside in. Window and middle passengers near the back of the plane board first; those with aisle seats near the front are called last. “Our research showed that this method created the fewest incidents of interference between passengers,” Villalobos explains, “and was therefore the fastest.”
A nice example of industrial engineering. And a clear example of the benefit of industry higher education cooperation.
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